Avianca Flight Delay and Cancellation Compensation

If you’ve experienced a delay, cancellation, or denied boarding with Avianca in the past three years, you may be entitled to financial compensation under EU Regulation EC 261/2004. This guide explains your rights as an air passenger and how FlyNero can help you claim what you’re owed.

Avianca is the flag carrier and largest airline in Colombia, and the second-largest in South America. Headquartered in Bogotá with its main hub at El Dorado International Airport, Avianca operates an extensive network of destinations across the Americas and beyond.

Though not an EU-based carrier, Avianca must comply with EU air passenger rights when operating flights that depart from EU airports.

When Am I Entitled to Avianca Flight Delay Compensation?

You may qualify for compensation if:

• Your flight arrived over 3 hours late at your final destination.
• The flight originated from the EU.
• The delay was caused by circumstances within Avianca’s control, such as technical issues or staffing problems.
• No suitable replacement flight was offered that arrived in a similar timeframe.

When Am I Entitled to Avianca Flight Cancellation Compensation?

You are likely eligible if:

• The cancellation notice was given less than 14 days before departure.
• The flight was scheduled to depart from an EU airport.
• The disruption was not caused by extraordinary circumstances (e.g., weather or political unrest).
• No acceptable alternative flight was provided.

Denied Boarding Compensation with Avianca

You may be entitled to €250 to €600 in compensation if:

• You were denied boarding involuntarily (often due to overbooking).
• You arrived on time, had a valid ticket, and met all boarding requirements.
• The flight departed from the EU, or landed in the EU and was operated by an EU airline.

Lost, Damaged, or Delayed Baggage: Your Rights with Avianca

Under the Montreal Convention, passengers may claim compensation in the following situations:

• Lost baggage: If not recovered within 21 days, it’s considered officially lost.
• Damaged baggage: Must be reported immediately at the airport by submitting a Property Irregularity Report (PIR). A formal claim must be filed within 7 days.
• Delayed baggage: If your luggage is delayed, Avianca must reimburse you for essential purchases.

The maximum compensation is approximately 1,288 Special Drawing Rights (around €1,500), depending on the circumstances and proof of value.

When Compensation Is Not Payable

You will not be entitled to compensation if:

• The flight arrived less than 3 hours late.
• The cancellation was notified more than 14 days in advance.
• The disruption resulted from extraordinary circumstances, such as severe weather or air traffic control strikes.

Compensation Amounts for Avianca Flight Disruptions

Compensation under EU regulation depends on the flight distance:

• Flights under 1,500 km: €250
• Flights between 1,500–3,500 km: €400
• Flights over 3,500 km: €600 (for delays exceeding 4 hours)

How to Claim Compensation from Avianca with FlyNero

FlyNero streamlines the compensation process for passengers. Here’s how it works:

1. Submit your claim using our online form.
2. Upload your documents, such as the ticket and boarding pass.
3. Briefly describe your situation.

Our legal team takes over from there — managing all communication and legal steps. You pay no upfront fees, and only a success fee if your claim is successful.

Why Choose FlyNero?

• Proven experience in handling airline compensation claims
• Quick and easy claim submission process
• Legal support included, no need to deal with the airline directly
• No win, no fee — you only pay if compensation is secured