You booked your trip with Qantas, and the travel day finally arrived – but suddenly, your flight is delayed, canceled, or you’re denied boarding. Frustrating? Absolutely. But your rights as an air passenger are protected under European law when departing from the EU, even with non-European airlines like Qantas.
With FlyNero, you can easily claim Qantas flight delay or cancellation compensation, and we’ll take care of the rest to secure what you’re legally owed.
About Qantas
Qantas is the national airline of Australia and a founding member of the Oneworld Alliance. Known as the “Flying Kangaroo,” Qantas operates global routes from its primary hub at Sydney Airport, flying across all continents.
Though Qantas is not based in Europe, flights departing from EU airports are subject to EU Regulation EC 261/2004. That means passengers affected by flight disruptions in Europe are eligible for compensation in qualifying cases.
Qantas Flight Delay Compensation – When Am I Eligible?
You may be entitled to compensation if:
- The arrival delay exceeds 3 hours at your final destination.
- Your flight departed from an EU country.
- The delay wasn’t due to extraordinary circumstances, like extreme weather, strikes, or security risks.
- You weren’t provided with an alternative flight that avoided the delay.
In such cases, you could receive up to €600, depending on flight distance.
Qantas Flight Cancellation Compensation – When Can You Claim?
You’re likely eligible for compensation if:
- You were notified of the cancellation less than 14 days before departure.
- Your flight departed from the EU.
- There were no extraordinary circumstances beyond Qantas’s control.
- No suitable alternative flight was offered within the EC 261 timing thresholds.
Qantas Denied Boarding Compensation
If you were involuntarily denied boarding on a Qantas flight departing from the EU, you may be entitled to compensation under EU Regulation 261/2004. You must meet the following:
- You arrived at the gate on time,
- You held a valid ticket and met all travel conditions,
- You were not denied boarding for security or health reasons.
In such cases, Qantas may owe you €250–€600, depending on flight distance.
Qantas Lost, Damaged, or Delayed Baggage Compensation
Under the Montreal Convention, you can request compensation if:
- Baggage is lost and not located within 21 days,
- Baggage is damaged during handling (report must be filed at the airport immediately via Property Irregularity Report (PIR)),
- Baggage is delayed, and you had to purchase essential items.
Maximum compensation under this law is around 1,288 SDRs (approximately €1,500), based on documented losses.
When Am I Not Entitled to Qantas Compensation?
Qantas is exempt from compensation if:
- The delay is less than 3 hours,
- You were informed of the cancellation more than 14 days in advance,
- The disruption was due to extraordinary circumstances, like natural disasters, political unrest, or airspace closures.
Even when compensation isn’t required, you may still be entitled to assistance, such as meals or hotel accommodations.
How Much Compensation Can You Get from Qantas?
Under EU Regulation EC 261, flight compensation depends on distance and delay:
- Flights under 1,500 km: €250
- Flights between 1,500–3,500 km: €400
- Flights over 3,500 km (with 4+ hour delay): €600
How to Claim Qantas Compensation with FlyNero
At FlyNero, we make the claims process simple and hassle-free:
- Fill out our online form
- Upload your booking documents
- Provide a short explanation of what happened
That’s it. Our legal and aviation experts will manage the rest — including dealing directly with Qantas and taking legal action if necessary.
Why Choose FlyNero?
- Expert Legal Team: Specialists in airline compensation and EU law
- Fast and Easy Process: Just one form to start — we handle the hard part
- Zero Risk: You pay only if we win your case
- Stress-Free: We deal with the airline and the legal procedures on your behalf
